15th Sept 2023
Transparancy: Security issue surrounding permissions (app hosting)
For the sake of transparancy we are putting the notice here aswell - 4 days ago we were notified by a user that there were issues surrounding the security implementations we enforce on our shared app ranges allowing access to parts of our systems that individual users were not supposed to.
We took the data in, evaluated and have pushed out ...
2nd Sept 2023
OS Update Affecting Services (app01 and app02)
Due to an OS update we have been doing on the two servers, app01 and app02, you might encounter some interruptions on your service. This might manifest as Plex or rTorrent showing up as Red on the Swizzin Panel and other miscalleneous issues.
We ask for your patience as we get these two machines sorted out and back into action. We are trying ...
6th Feb 2023
Long delays on support replies from the 6th to the 10th
As we are moving our physical infrastructure from one DC to another over the next 4 days then we will unfortunately be behind on support replies as our entire team is occupied with the datacenter migration.
We'll do our best to make the next 4 days as pain free as possible but we do expect issues and we do also expect long delays on support ...
22nd Dec 2022
Limited support scope due to the holidays!
Limited support in the coming 2 weeks, see below to stay updated!
No support days: 24-25-26-30-1-2
Limited support days: 23-27-28-29-3-4-5
As we're heading into the holiday season we're slowly starting to dial back on support cases and move more towards monitoring and proactive assistance for issues that our monitoring detects.